Shipping Policy
Package
- We use cotton-made dustproof bags especially for collars and leashes inside .
- Colorful carton boxes are used for all products.
- The brand card，warranty and care instructions card are all placed inside.
Shipping Destination
- We deliver our products to most countries in the world, including as follow
Region Country North America USA, Canada, Mexico South America Brazil Asia Zone A Japan, Thailand, Vietnam Asia Zone B Singapore, Malaysia, Philippine Asia Zone C UAE, Pakistan Asia Zone D Turkey, Saudi, Kuwait, Qatar, Jordan, Bahrain Europe Zone A
UK, France, Germany, Italy, Spain, Sweden, Portugal, Greece,
Hungary, Poland, Slovakia, Cezch, Estonia, Latvia, Lithuania
Europe Zone B Austria, Ireland, Belgium, Holland, Finland, Norway Europe Zone C Switzerland, Croatia, Slovenia, Romania, Bulgaria Oceania Austrilia, New Zealand Africa Egpty, South Africa
Shipping Cost
- Shipping is free for orders above $100 while pack weight is less than 1kg.For orders below that threshold, the shipping cost is calculated based on the destination address and the total weight of the your order.
Delivery Time
- Our delivery process begins once an order is accepted and includes a 48-hour period for processing and shipping from our warehouse. Please be aware that during peak periods, delivery times may be extended, with orders taking 3-4 days to ship. Delivery time generally takes around 6-15 working days depends on the destination.
- If multiple products are ordered and one is temporarily unavailable, we will hold the shipment until the entire order can be shipped together. We will notify you if there will be a significant delay.
- While we work closely with our shipping partners to minimize delays, please understand that some delays in domestic and international orders may occur, which are beyond our control. We appreciate your understanding.
- Please feel free to trace the parcel patch. Click Order-tracking